Senior UX Researcher, Cognizant Accelerator, May 2018-present

  • Researcher for cross-disciplinary innovation team focused on product strategy and integrating new technologies into enterprise digital products.

  • Established user research practice for new research team at Cognizant Accelerator, including generative research for new products and evaluative methods for existing products.

  • UX Researcher for several projects in Insurance, Banking and Finance, and Media, including research design, stakeholder analysis, participant recruiting, interviewing/prototype testing, data collection and analysis, and presentation to stakeholders and leadership.

  • Close collaboration with design, engineering, product strategy, and product management.

  • Continually discovering best practices for user research in enterprise digital products.

  • Educating stakeholders about UX research, design thinking, and innovation.

  • Mentor and advisor for junior UX Researchers and Designers interested in research.

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Regular research activities include:

  • Designing and conducting stakeholder interviews, desk research, problem space analysis, subject matter expert identification and interviews, user research plan and timeline

  • Identifying user types, writing screeners, recruiting (using industry associations, online forums, and recruiting agencies), writing interview scripts, conducting and documenting user interviews

  • Analyzing qualitative data, creating personas and process journey maps, identifying and prioritizing key trends from the data

  • Presenting risks and mitigations, product recommendations, and prioritized features

  • Working with designers to create design prototypes, writing scripts for usability interviews and testing, conducting and documenting tests, analyzing data, and presenting recommendations

Other methods used, depending on the project:

  • Affinity mapping with stakeholders in a workshop

  • Top task surveys, Outcome Driven Innovation (ODI) surveys, other qualitative surveys

  • 2x2 matrices mapping features on importance to users to development effort or risk

The women of Cognizant Accelerator at the 2019 grand opening of the new Boulder office; photo credit: Joe Valley.

The women of Cognizant Accelerator at the 2019 grand opening of the new Boulder office; photo credit: Joe Valley.

Outreach in UX Research:

  • Mentor for two aspiring UX Researchers for Hexagon UX in spring 2019, which supports bringing more women and people of color into UX. Hosted 12 weeks of biweekly meetings to share methods, review portfolios, set up projects, and help with networking. I learned a lot about mentoring and from my mentees!

  • Design Track Co-Captain for 2019 Boulder Startup Week, organized two UX Research focused events:

    • Panel "Rapid UX Research" with one startup founder and a UX researcher I connected who talked about the project they did together; also two senior UX researchers on specific rapid methods

    • Workshop "Journey Mapping for UX Research,” designed workshop activity to create a journey map through structured steps

  • Organized panel at American Anthropological Association 2018 Annual Meeting on “Anthropology Outside Academia,” presented to Accelerator on key insights from other anthropologists now working in tech

  • Active in Accelerator Women in Software group, presented on PhD research on women in tech in India